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FAQ



Can I purchase wine from you and get you to send it overseas?
No, sorry. We don't provide an international shipping service.

Can I shop safely on this site?
Totally. All personal and transactional information is encrypted and completely secure. This means the information cannot be read as it travels to our ordering system. In fact you are safer here than if you handed your credit card across the counter at your local wine retailer.

Do I have to open an account to shop here?
To buy wine from us, yes you do have to create an account.
Creating an account allows us to recognise you when you return, store your order information and simplify the buying process for you.

How do I open an account?
You'll automatically be asked to either Log In or Create a new account when you click the checkout button on on your first time ordering with us. But, if you'd like to open an account before then simply click the "Create Account' tab from the the header bar at the top of our site and fill out the simple form.

You can view and update your account details at any time by clicking the "My account" button at the base of your trolley.

What does Logging In mean?
If you have already opened an account with us, it's best to sign in each time you visit our site. This process is called Logging In and it will make your shopping experience faster and give you access to lots of cool features such as adding wines to your own personal Favourites list and viewing your previous purchases.
If you need to log in to complete an activity we will remind you.

How do I Log In?
Just click on the Log In link on the very top right of our site - above 'Great wine deals you'll love buying.'  If you're using your regular,  personal computer (ie no shared access) then tick the 'Remember me' box at this point and next time you visit the site will automatically log you in.

Do I have to log in to use the site?
You can browse the site without logging on, but you do need to log in to Place an Order, Add to your Favourites. View Past orders and amend any of your account details.


What do I do if I forget my password?
Don't panic.  Just fill in the email address you used to register in the 'Forgotten your password' section of the Log In page and your password will be emailed to you.

How do I search for a particular wine or browse a range of wines ?

If you know the name of the wine you're searching for then just type it into keyword search box at the top left of the site.

If you'd like to browse a certain type of wine the easiest way to do this by using the Category search fields.
You can search by Style, Variety, Region, Price Range and the results can be refined each time you select a catergory option so you can drill right down to find the products you're after. You don't need to select all the categories,  just select one, hit the Search button to see your results and you can use the remaining categories to refine your results further.

If you do want to view all our wines (and bear in mind there are over 800) just hit the 'Wines' tab at the header at the top of the site. Wines will be listed Alphabetically and you can then order them by price as well. NB If you select the View All option from this page it will take a while to load.

How do I find tasting notes for each product?
Easy. Just click on the photograph or title of each displayed product or click on the 'View Now' button to see a larger photograph and a tasting note.

How do I know how many of each wine you have in stock?

Easy. Just click on the photograph or title of each displayed product or click on the 'View Now' button to view the full product details. Under 'Stock Level'  it will let you know the stock level status.

Is there a minimum order?
No. There is no minimum order.You may order one bottle if you wish - but orders of less than one mixed case still attract the case freight fee applicable to your region.

What defines 'a case'?
The number of units in a case is written in brackets next to the 'case buy price' displayed for each product. There are usually twelve (12) units or six (6) units of the same product in a case. If the case size is one (1), this means there are no case discounts.

Do I get case pricing on a mixed case?
No. The case price is for a whole case of the same product.

Can I send someone a Gift?
It’s easy. Just put the items you want to give as a gift in your shopping trolley and tick the This Order is a Gift box when you are in the checkout. Then all you have to do is fill out your gift wrapping requirements and let us know if you need a card and message.

Are gifts sent with an invoice?
No. An invoice will NOT be sent with your gift. If you want a copy of the invoice posted to you please tick the box just before you Accept your order.

Do you have Gift Vouchers available for purchase.
Yes! You can buy Gift Vouchers by clicking the Buy Gifts tab. Click the edit details button in the Gift Voucher box to fill out your gift voucher amount, recipient details and message then add the voucher to your shopping trolley. As soon as you have completed your transaction your gift voucher will be emailed to the recipient. They can then use it to buy online.

What do your gift packs look like?
To see our gift pack range just visit the Gifts page (click the tab in the header).

Can I send a gift to someone outside New Zealand?
Sorry, we do not ship Gifts to overseas destinations.

What is a Buying Plan?
If you join one of our buying plans we will send you a case of interesting wine every two months. All you do is tell us how much you want to spend and what you would like your case mix to be (eg all red)  We do the rest. We have hundreds and hundreds of satisfied clients who buy wine from us this way now.

Are there any Freight charges?
Yes. Freight charges are shown when you go to the checkout. Freight is $8.99 per case (12 bottle case), or less than full case, anywhere in Mainland North Island and South Island;  Freight if free in the Hastings & Napier urban areas for orders of 1 mixed case (though less than 12 bottle orders are $2.50 freight per order).

Please note: For delivery to areas outside mainland North and South Island (ie Waiheke Island and Stewart Island) an additonal delivery charge will apply. We are happy to quote this at time of ordering.
For more info click on 'View our freight costs' in the upper right hand corner of our website.

How do I know if my order was received?
We send you an automated email confirming your order as soon as your order is received.

Can I pay by cheque?
No. Sorry but we don't accept cheques for web orders.

Can I view my past orders?
You sure can. Make sure your logged in and Click the My Account tab and then click the Previous Orders tab to reorder from a past order. If you are viewing a past order and the price has changed the current price for that product will be displayed, and you will be charged at the current price. If the product is no longer available it will be marked as discontinued. If you would like a copy of a previous invoice please email us.

How do I change my Payment Method, Personal Details or Delivery Address?
Just click on the My Account button in the bottom of the shopping trolley and edit your details.

How long do the advertised specials last?
It depends on how much stock we have and the response we have had from our members. In most cases the specials should last for about 1 week. 

What do I do if I get corked, faulty or damaged wine?
Contact us immediately by email returns@advintage.co.nz or on 0800 111 660. We will arrange for you to get replacement stock asap. For more info click on ' World famous guarantee' under the shopping cart.

What do I do if I buy wine from Advintage and just don't like it?
We pride ourselves on accurately describing the wines we sell in a down to earth fashion - but if for any reason you are not happy with your purchase or simply don't like the wine you have bought, contact us immediately. We will arrange for the wine to be collected and for you to get replacement stock. For more info click on 'World famous guarantee' under the shopping cart.

When will my order be delivered?
As long as we receive your order before 4.00pm, in most cases your order will be delivered overnight. Friday orders will be delivered the following Monday. Rural or South Island deliveries take a day or two longer.We will advise you by email if your order will take more than 48 hours to be delivered. For more info click the 'Freight' tab at the bottom of our site.

What happens if my order can not be completely filled?
If for any reason your order cannot be filled we will contact you directly.